On Communication:
- Assigning a Responsible Person
- Appoint a person who will respond to inquiries about the application status within a reasonable time frame (one or two days). This will help avoid situations where emails go unanswered, and a month later, an officer demands a document on short notice.
- Form/Service for Checking Case Status
- Implement a form or service to check the case status: Under Review, Awaiting Police Check, Document Request, etc.
On Processing Times:
- Setting Application Review Deadlines
- Legally establish a deadline for reviewing applications. After this period, the application should be accepted or rejected, and the nomad should have the opportunity to reapply and have a chance with a different officer.
On Liberalizing the Process:
- Waiting for Decisions Within the Country
- Allow nomads with a Schengen visa to stay in the country while awaiting a decision, as is done in similar programs in other countries. This will reduce the burden on officers from constant status inquiries.
- Regulated Processing Time and Automatic Approval
- Set a regulated processing time and automatic approval if the deadlines are not met.
- Extension of Nomad Status
- Provide the possibility of extending nomad status.
- Submitting Family Documents Within the Country
- Allow the submission of documents for family members within the country if they arrived with the nomad.
- Housing Rental Post-Approval
- Remove the requirement to rent housing before application approval. Possibly tie the issuance of the card to housing rental but do not require it before approval. This will reduce issues with finding housing from abroad, as the current situation forces constant changes in rental dates due to long waiting times for decisions. This affects both nomads and landlords since hotel bookings are made and then canceled, creating inconveniences for everyone.
On Consistency of Processes Between Cities/Regions:
- Uniform Document Requirements
- Introduce uniform document requirements across all regions. For example, a criminal record certificate in Split requires an apostille and stamp, while in other regions, a certificate from public services suffices.
- Uniform Rule for Staying in the Country While Awaiting a Decision
- Establish a uniform rule that if a person has legally entered the country and applied for a residence permit, they can stay in the country while their application is being processed.
- Uniform Document Translation Requirements
- Introduce uniform document translation requirements, as current requirements vary between cities.
On Process Transparency:
- Electronic Resource for Tracking Application Status
- Create an electronic resource to track the application status, officer name, processing times, etc.
- Creating a Common Electronic Database
- Create a common electronic database to track application status and required documents. This will allow a conditional secretary to respond to inquiries about case progress and missing documents.
- Online Form for Document Upload
- Implement the ability to check the case status and upload documents on the same website where the application is submitted online. This will reduce the number of visits to the MUP for status updates and document submission.